Duty of Candour Policy

Duty of Candour Policy

Nuvivo Health LTD – At-Home Blood Testing Services, Scotland

Our Commitment

At Nuvivo Health, we are committed to being honest, open, and transparent. If something goes wrong while we care for you and it causes you harm, we will:

  • Tell you what happened

  • Apologise

  • Explain what we’re doing to prevent it from happening again

  • Offer you appropriate support

This policy is based on the Duty of Candour Procedure (Scotland) Regulations 2018.

When Duty of Candour Applies

We follow this procedure when:

  • Something unexpected occurs during your care

  • It results in physical or psychological harm

  • A registered health professional confirms that the duty of candour should be triggered

What You Can Expect

If the duty of candour is triggered:

  1. We will contact you (or your representative) as soon as possible

  2. We will explain what happened

  3. We will offer a sincere apology

  4. We will provide support

  5. We will investigate the issue and share our findings

  6. We will keep detailed records of everything that happened and the actions we’ve taken

Process We Follow

  1. Identification: A qualified health professional confirms if duty of candour applies

  2. Notification: You are contacted within five working days and offered a meeting

  3. Investigation: We explore what went wrong and how to prevent recurrence

  4. Written Apology: You will receive a formal written explanation and apology

  5. Ongoing Support: We’ll keep in touch and provide updates and support where needed

Annual Reporting

We publish an annual report that includes:

  • Number of incidents

  • Actions taken

  • Lessons learned

  • Improvements made

This may also be submitted to Healthcare Improvement Scotland (HIS) and is available upon request.

Responsibilities of Our Staff

All Nuvivo staff are expected to:

  • Be honest and open with patients and colleagues

  • Report serious incidents without delay

  • Cooperate with investigations

  • Comply with this policy and duty of candour training

Training and Oversight

  • All staff are trained during induction on duty of candour responsibilities

  • Refresher training is provided regularly

  • Senior staff are responsible for compliance and oversight

Questions or Concerns

If you would like more information about this policy or have a concern to raise, please contact us:
📧 Email: hello@nuvivo.co.uk