Frequently Asked Questions
Have questions? Here you’ll find quick answers about our tests, appointments, home kits, and how results are delivered.
Do you offer at-home test kits?
Do you offer at-home test kits?
Yes. Many of our tests are available as at-home collection kits.
After ordering, your kit will be delivered to your address with clear instructions. Once you collect your sample, simply return it to the laboratory using the prepaid packaging provided.
Some tests require venous blood collection, which must be taken by a trained professional. In these cases you can choose either:
- a home nurse visit
- a clinic appointment
- Self-arrange a professional sample collection
Do you offer nurse home visits?
Do you offer nurse home visits?
Yes. We offer home phlebotomy appointments across the UK through our partner nurse network.
A qualified phlebotomist will visit your home to collect the sample. Once you select this option, a nurse will contact you within 2 working days to arrange a suitable appointment time.
Where do you offer home visits?
Where do you offer home visits?
We provide nationwide nurse home visits across the UK through our partner network.
In addition, we operate a local service in Scotland, covering:
• Edinburgh
• West Lothian
• Livingston
• Bathgate
• Linlithgow
• Broxburn
• surrounding areas
If you're unsure whether your postcode is covered, please contact us before booking.
Where are your clinics located?
Where are your clinics located?
Livingston Clinic
8 Carmondean Centre Rd
Livingston
EH54 8PT
Located inside Prime8 Martial Arts & Fitness.
All visits are by appointment only.
London Clinic
The Inuvi Diagnostic Centre
18 Wimpole Street
London
W1G 8GD
Located in London’s Harley Street medical district, offering professional sample collection appointments.
Do you accept walk-ins?
Do you accept walk-ins?
No. We operate strictly by appointment only.
All home visits, clinic appointments, and sample collections must be booked in advance.
How do I book an appointment?
How do I book an appointment?
Visit www.nuvivo.co.uk, choose your test, and select one of the available collection options:
• At-home test kit
• Home nurse visit
• Clinic appointment
Email at: hello@nuvivo.co.uk
Call: 07570851209
You will receive a confirmation email with instructions after booking.
Who carries out the appointment?
Who carries out the appointment?
Appointments are carried out by qualified nurses or trained phlebotomists.
All clinical staff are:
• fully trained
• insured
• compliant with infection prevention protocols
• using sterile, single-use equipment
What types of tests do you offer?
What types of tests do you offer?
We provide a wide range of diagnostic blood testing panels, including:
• Full body health checks
• Hormonal testing (testosterone, oestrogen, thyroid)
• Fertility and menstrual health
• Vitamin and mineral status
• Inflammation and fatigue markers
• Sports performance testing
• Cardiovascular health panels
• Allergy and intolerance screening
And more...
Full test details are available on each panel page at www.nuvivo.co.uk.
Do I need to fast before my appointment?
Do I need to fast before my appointment?
Some tests require fasting.
If fasting is required, you should avoid food for 8-10 hours before your test, though water is allowed.
Preparation instructions is included in test description ..
Should I stop taking medication before my test?
Should I stop taking medication before my test?
Please continue taking medication as prescribed.
Some medications may affect certain results. If you are unsure, consult your GP or contact us for guidance. Never stop medication without medical advice.
Should I stop taking supplements before my test?
Should I stop taking supplements before my test?
Supplements can affect certain biomarkers.
If safe to do so, we recommend avoiding supplements for 48 hours before testing, particularly:
• iron
• vitamin B12
• biotin
• high-dose multivitamins
Always check your preparation guide first.
What happens during the appointment?
What happens during the appointment?
A trained phlebotomist will take a venous blood sample using sterile, single-use equipment.
The process is quick and safe, and most patients experience only minimal discomfort.
If your test requires a urine sample, you will be informed during booking.
How long does the appointment take?
How long does the appointment take?
Most appointments take10 to 15 minutes.
Can I book more than one test during the same visit?
Can I book more than one test during the same visit?
Yes. Multiple panels can be taken from one blood draw.
Please review the preparation instructions for each panel before your appointment.
Who can use your service?
Who can use your service?
We currently provide testing foradults aged 18 and over only.
Can I order a test for someone else?
Can I order a test for someone else?
Yes. However, the individual being tested must:
• be present at the appointment
• complete a consent form before testing
Why do you ask for biological sex during booking?
Why do you ask for biological sex during booking?
Certain biomarkers have different reference ranges depending on biological sex.
Providing this information ensures accurate interpretation of your results.
Do I need a GP referral?
Do I need a GP referral?
No. All tests are self-requested and do not require a GP referral.
All results are reviewed by a GMC-registered doctor.
How long do results take?
How long do results take?
Most results are delivered within 2 to 6 working days, depending on the test panel.
How will I receive my results?
How will I receive my results?
Your results will be delivered as a secure digital report.
You may receive:
• a secure download link
• a patient portal notification
Will my results show numbers or just positive/negative?
Will my results show numbers or just positive/negative?
Most reports include numerical values with reference ranges.
Some tests (such as infection or intolerance screening) may be reported as positive or negative.
What if I haven’t received my results?
What if I haven’t received my results?
If your expected result timeframe has passed, please contact us at:
We will investigate immediately.
Is my information secure?
Is my information secure?
Yes. We are fully UK GDPR compliant.
All medical information is encrypted, securely stored, and accessible only to authorised medical staff.
Can I cancel or reschedule my appointment?
Can I cancel or reschedule my appointment?
Yes. Appointments can be cancelled or rescheduled with at least 72 hours’ notice.
Strictly NO REFUNDS!
Still have questions?
Still have questions?
Email us at hello@nuvivo.co.uk and our team will be happy to help.